Terms & Conditions

Welcome to Deep Bliss Professional. These Terms & Conditions govern your access to and use of our website, https://deepbliss.shop, and all purchases made through our platform. By using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

1. Acceptance of Terms

By accessing or using the Deep Bliss Professional website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You agree to comply with these Terms & Conditions and all applicable laws and regulations.

  • The information provided by you during account creation or checkout is accurate, complete, and up to date.

2. About Deep Bliss Professional

Deep Bliss Professional is an e-commerce platform offering premium hair care, skin care, and personal care products (including professional shampoos, hair masks, serums, D-Tan creams, hair straightening/smoothing products, and waxes). We strive to provide high-quality personal care solutions and a secure shopping experience for our customers.

3. Product Information & Usage Disclaimer

We make every effort to ensure that all product descriptions, images, key ingredients, sizes/volumes, and prices displayed on our website are accurate.

However:

  • Product Colors & Packaging: Actual product packaging, labels, or bottle colors may vary slightly due to screen resolution, lighting during photography, or batch updates.

  • Usage & Patch Test: Personal care products affect different hair and skin types differently. We strongly recommend reading all instructions on product packaging and conducting a patch test before full application, especially for hair treatments, creams, and waxes.

  • Stock Availability: All products are subject to stock availability.

  • We reserve the right to modify product details, ingredients, or discontinue products without prior notice.

4. Pricing

  • All prices displayed on the website are in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • Any applicable taxes (such as GST) will be charged as per Indian tax laws.

  • Promotional offers and discount coupons are valid only for specified periods and subject to terms of each promotion.

5. Orders

By placing an order on deepbliss.shop, you agree that:

  • All information provided during checkout (address, contact number, email) is accurate.

  • Your order is subject to acceptance and product availability.

  • We reserve the right to cancel any order due to pricing errors, payment authorization failures, stock unavailability, or suspected fraudulent activity.

  • In the event of an order cancellation after payment confirmation, the amount will be refunded as per our Refund Policy.

6. Payments

We offer secure payment methods through trusted Indian payment gateways.

Available payment methods may include:

  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)

  • Credit Cards & Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (COD) (where eligible and available)

Note: Deep Bliss Professional does not store your financial details, such as debit/credit card numbers or UPI PINs.

7. Shipping & Delivery

  • Orders are dispatched within our standard processing timelines.

  • Estimated delivery dates depend on your pincode/location and courier partner schedules.

  • Delivery timelines are estimates and not guaranteed. Delays caused by logistics partners, weather conditions, strikes, or unforeseen events are beyond our control.

  • Customers are responsible for providing a complete and correct shipping address along with a valid phone number.

8. Returns, Exchanges & Refunds

  • Returns, exchanges, and refunds are governed strictly by our Return & Refund Policy.

  • Due to hygiene and safety reasons related to personal care, hair care, and skin care items, opened, used, or unsealed products are not eligible for return unless damaged in transit or incorrect product sent.

  • Items must be returned in their original condition with original packaging, unbroken seals, tags, and invoice.

  • Approved refunds will be processed via the original payment method or bank transfer as applicable.

9. User Account

If you register an account on deepbliss.shop:

  • You are responsible for maintaining the secrecy of your login credentials.

  • You are responsible for all orders and activities conducted under your account.

  • We reserve the right to suspend or terminate accounts involved in fraudulent, suspicious, or abusive activity.

10. User Responsibilities

While using our website, you agree not to:

  • Violate any applicable local or international laws.

  • Upload viruses, spyware, or malicious code.

  • Attempt unauthorized access to our website, servers, or user databases.

  • Copy, reproduce, or misuse any product images, graphics, or text content without written permission.

  • Provide false identity, fake addresses, or misleading contact information.

11. Intellectual Property Rights

All content published on deepbliss.shop, including but not limited to:

  • Deep Bliss Professional Logo & Trademarks

  • Product Packaging Designs & Product Images

  • Graphics, Text, Website Layout, Banners, and Icons

is the exclusive property of Deep Bliss Professional and is protected under Indian Intellectual Property laws. Unauthorized reproduction, distribution, or commercial misuse of any material is strictly prohibited.

12. Third-Party Services

Our platform interacts with third-party service providers for operations like:

  • Payment Processing

  • Shipping & Logistics Partners

  • Website Analytics & Marketing Tools

These third parties operate under their own privacy policies and terms of service. Deep Bliss Professional is not responsible for their independent policies.

13. Limitation of Liability

To the fullest extent permitted by law, Deep Bliss Professional shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • Misuse or improper application of any personal care/hair care products.

  • Individual allergic reactions or skin/hair sensitivities (patch test recommended).

  • Technical glitches, website downtime, or delivery delays by shipping carriers.

Our total liability for any claims shall never exceed the total price paid by the customer for the specific product purchased.

14. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, process, and protect your personal data.

15. Changes to Terms & Conditions

We reserve the right to revise these Terms & Conditions at any time. Updated versions will be posted on this page with a revised effective date. Continued use of deepbliss.shop implies your acceptance of the updated terms.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in India.

17. Contact Us

For any inquiries, product support, or concerns regarding these Terms & Conditions, please reach out to us: