Return & Exchange Policy

At Deep Bliss Professional, we are committed to providing high-quality hair care and skincare products. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

1. Return Eligibility

You may request a return only if:

  • The product received is damaged, defective, leaked, or incorrect.
  • The product is unused, unopened, and in its original sealed condition.
  • All original packaging, labels, and accessories are intact.
  • The return request is raised within 7 days of receiving the order.

Products that do not meet these conditions may not be eligible for return.

2. Exchange Policy

We offer exchanges in the following cases:

  • Wrong product delivered
  • Damaged or leaking product
  • Manufacturing defect
  • Incorrect item received

Exchange requests must be submitted within 7 days of delivery.

Exchanges are subject to product availability. If the requested product is unavailable, we may provide a refund or store credit.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used products
  • Products with broken or removed seals
  • Products damaged due to misuse, improper storage, or handling
  • Products without original packaging or labels
  • Clearance, sale, or promotional items (unless damaged or incorrect)
  • Gift cards or promotional items, if applicable

4. Return Process

To request a return or exchange:

Please contact our customer support within 7 days of delivery and provide:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return/Exchange
  • Clear photos or an unboxing video (for damaged, leaked, or incorrect products)

Our support team will review your request and provide further instructions.

Once approved, securely pack the product and hand it over to our courier partner or ship it as instructed.

5. Refund Policy

Once the returned product is received and passes quality inspection:

  • Refunds will be processed within 5–7 business days.
  • Prepaid order refunds will be credited to the original payment method.
  • Cash on Delivery (COD) order refunds will be processed via Bank Transfer, UPI, or another approved payment method after verification.
  • Processing time may vary depending on your bank or payment provider.

6. Damaged, Leaked or Incorrect Products

If you receive:

  • A damaged product
  • A leaking product
  • A defective product
  • An incorrect product

Please contact us within 24 hours of delivery with your order details and clear photos or an unboxing video.

After verification, we will arrange a replacement or refund, as applicable.

7. Cancellation Policy

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, cancellation requests cannot be accepted.
  • If the order has already been shipped, you may request a return only if it meets the eligibility criteria mentioned above.

8. Return Shipping Charges

  • If the return is due to a damaged, defective, leaking, or incorrect product delivered by Deep Bliss Professional, return shipping charges will be borne by us.
  • If the return is approved for any other eligible reason, return shipping charges may be borne by the customer or deducted from the refund amount.

9. Right to Reject Returns

Deep Bliss Professional reserves the right to reject any return or exchange request if:

  • The product fails quality inspection.
  • The request is made after the allowed return period.
  • The product has been opened, used, or tampered with.
  • The product is returned without its original packaging, seal, or labels.

10. Contact Us

For any return, exchange, or refund-related queries, please contact us:

Deep Bliss Professional

Website: https://deepbliss.shop

Email: antrabeautywithin@gmain.com

Phone: +91 7976882703

Our customer support team will be happy to assist you and resolve your concerns as quickly as possible.