Shipping Policy

Welcome to Deep Bliss Professional (deepbliss.shop). We are committed to delivering your premium hair care and skin care products safely, securely, and on time. Please read our Shipping Policy carefully to understand how we process and deliver your purchases.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons, sales, or promotional events, order processing may take slightly longer due to high order volumes.

2. Shipping Time

Estimated delivery time depends on your location across India:

  • Metro Cities: 3–5 Business Days

  • Other Cities & Towns: 5–7 Business Days

  • Remote Areas: 7–10 Business Days

Note: These are estimated delivery timelines and may vary slightly based on courier partner logistics or unexpected delays.

3. Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed during checkout before completing your payment.

  • From time to time, Deep Bliss Professional may offer Free Shipping on select products, orders above a certain amount, or during special promotional campaigns.

4. Order Tracking

  • Once your order is dispatched, you will receive a confirmation message via Email, SMS, or WhatsApp containing your tracking link and details.

  • You can use the provided tracking number to monitor the status of your shipment on our courier partner’s portal.

5. Delivery Guidelines

Our delivery partners will attempt to deliver your package to the shipping address provided at checkout.

Please ensure:

  • Your shipping address is complete, accurate, and includes relevant landmarks.

  • Your contact phone number is active and reachable.

  • Someone is available to receive the package.

Important: If delivery fails due to an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, re-dispatch charges may apply.

6. Delayed Deliveries

While we aim for timely delivery, delays may occasionally occur due to:

  • Extreme weather conditions

  • Natural disasters or political disruptions

  • Public holidays & regional strikes

  • Courier partner operational delays

  • Incorrect or incomplete address provided by the customer

Deep Bliss Professional is not liable for delivery delays caused by factors beyond our reasonable control.

7. Damaged, Defective, or Tampered Packages

We ensure leak-proof and safe packaging for all liquid and cream products (shampoos, creams, serums, and masks). However, if your package arrives damaged or tampered with:

  • Do not accept the package if it is visibly open or severely damaged.

  • Take clear photos/videos of the outer parcel and damaged items immediately.

  • Contact our customer support team within 24 hours of delivery with your order ID and proof.

  • We will review the issue promptly and arrange a replacement or suitable resolution.

8. Incorrect Shipping Address

  • Customers are responsible for entering the correct delivery details during checkout.

  • Deep Bliss Professional is not responsible for packages delivered to an incorrect address provided by the buyer.

  • If you realize you entered the wrong address, please contact us immediately before your order is dispatched.

9. Cash on Delivery (COD)

  • Cash on Delivery (COD) may be available for eligible pincodes and orders.

  • COD options will be displayed on the checkout page if applicable.

  • We reserve the right to disable COD for certain locations or order values.

10. International Shipping

  • Currently, Deep Bliss Professional ships only within India.

  • We do not offer international shipping at this time.

11. Contact Us

If you have any questions, concerns, or need assistance regarding your shipment, feel free to reach out to us: